« High maintenance | Main | The N word »
July 3, 2008
Mad, but not crazy
It took me a couple days to write the post I was going to put up today, but then I decided that it doesn't fit the spirit of the 4th, so it will wait.
Instead, I will tell you about about how I'm currently peeved at Verizon. Now, generally I'm in love with Verizon. They provide me with FiOS, a gorgeously fast, seemingly always up, relatively inexpensive internet access. I'm not sure if you've noticed, but I'm somewhat attached to the internet. I'm not having any trouble with my connection, which is good, because that would make me all twitchy and livid.
No, I'm having problems with my payment.
See, Verizon automatically bills my credit card every month. This has worked flawlessly for years, through moves and changes and such. But now the card they have on file is going to expire. They were kind enough to send me a notice to remind me to update my information, complete with a website and phone number to edit my information. I tried the website first because, well, I have kids, and serious phone conversation can be, well, spotty. I had no problems logging in. I found the link I needed to make the actual change. I input the correct information. It told me that the info I had entered was the same, and so no changes were made.
Uh, what? MOST of the information is the same. But I specifically changed something they had populated. And besides, it says "update/change". Doesn't that somewhat assume that maybe only a small change will be made? Who's running your database, Verizon?
I tried several times, in case it was my error. Wouldn't be the first time I've fat fingered, after all. Then I called, and talked my way through their automated voice system. God, I hate those things. The wait was estimated at 15 minutes, but oh! they have the option of calling you back when the wait time is up! You just went up a notch in my eyes, Verizon!
So I give the autolady my information, confirm, confirm again and hang up. Fifteen minutes later, she calls me back and I almost immediately get connected to Dan. He confirms my phone number, I quickly sum up my issue, and he mumbles something that I assume to be "Hold, please" since I immediately find myself listening to hold music.
Then I wait. For 20 minutes. That's when I gave up and hung up. I was hoping he might get back to me, since he obviously had my phone number. Autolady didn't bother to call back either. You would think they would want to talk to me, seeing as how I'm trying to give them more money. Regularly scheduled, guaranteed money, at that.
I haven't managed to get back to them, either. I spent most of that 20 minutes on hold trying to keep Owen happy, and I never really had another moment of peace that day. I couldn't bring myself to go to the trouble today, and tomorrow is a holiday. I imagine I'll get through to them Monday, since even pissed, I'm not willing to jeopardize my magical, mystical internet.
Posted by me at July 3, 2008 8:21 PM